Effective Date: April 30, 2024

Thank you for choosing Phones Canada Parts for your smartphone repair needs. We understand the importance of receiving your parts promptly and securely, and we strive to ensure all deliveries meet our high standards of speed and reliability.

1. Delivery Services

We primarily use Canada Post for our deliveries, offering consistent and dependable service nationwide. For added convenience and flexibility, we also provide shipping options through FedEx and UPS.

2. Shipping Rates

We charge a flat rate for shipping:

• Canada Post: Calculated based on your shipment size.
• FedEx: Available for orders over $300 Flat Rate on $20
• UPS: Available for orders over $300 Flat Rate on $20

These rates apply regardless of package size or weight, within the standard package limitations set by each carrier.

3. Shipping Times

Shipping times vary by carrier and destination:

• Canada Post: Typically 3-5 business days within Canada.
• FedEx and UPS: Delivery times may vary depending on the destination and service chosen. Please refer to your shipping confirmation for estimated delivery times.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to check the status of your shipment directly on the carrier’s website.

5. International Shipping

Currently, we offer international shipping options through FedEx and UPS. International shipping rates and times vary based on the destination. Please be aware that international shipments may be subject to additional duties, taxes, or customs fees upon arrival, which are not included in our shipping charges.

6. Shipping Restrictions

Please note that certain products may have shipping restrictions due to their nature or size. These items may require special handling, additional fees, or might not be eligible for shipping to all locations.

7. Damaged or Lost Packages

In the rare event that your package is lost or arrives damaged, please contact us immediately at info@phonescanada.com or call 1 888 PC HELP (727 3557). We will work with the carrier to resolve the issue as quickly as possible and ensure you receive your order.

8. Contact Us

For any questions related to our shipping policy or your specific order, please contact us:

• Email: info@phonescanada.com
• Phone: 1 888 PC SELLS (727 3557)
• Address: 6110 Ordan Dr, Unit 4, Mississauga, Ontario, L5T 2B4, Canada